Our team are always available to answer your queries or questions. Let us know what you are after or if you need to see us face to face.
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not: (a) republish material from this website (including republication on another website); (b) sell, rent or sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; (e) edit or otherwise modify any material on the website; or (f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted.
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
User generated content
In these terms and conditions, ‘your user content’ means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.
Your privacy is important to us. We (Shard) are committed to protecting your personal data and respecting your privacy.
We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised experience.Shard are a data controller in relation to any personal data that we process in relation to you. Our contact details are set out at the bottom of this privacy notice.
Storage and Use of Data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
As a visitor to our website, you will remain anonymous. The data we store and analyze is used for statistical purposes only, for instance to ensure the continuous improvement of our services. The data we store on our servers comprises the name of your internet service provider, the website from which you visited us, the Shard web pages you have looked up, your IP address and the date and duration of your visit.
We work with a number of third parties as processors of the data we store. Please see them below and links to their Privacy Policies for more information on how your data is stored:
Collection, processing and use of personal data
We only collect and process personal data if you make use of specific services and we therefore require your data or if you have voluntarily given us your express consent. You may do so, for instance, as part of a registration procedure, by completing a form or by sending an e-mail, ordering products or services, sending us a query or requesting materials. Unless we are subject to other legal commitments, we only use your personal data for the purposes for which you have given your consent. Your personal data will only be shared by us with third parties if that is required in order to provide a service you have requested or if you have given your consent. If data has been released for use by Shard subsidiaries and if such permission involves data transfer to other countries, Shard will ensure that the data importer is placed under a suitable level of data protection commitment.
We store data as required by legal obligation or for the period of time that is required to provide a service you have requested or as agreed in applicable consent.
Right to review, correct and object
You are entitled to review and correct any of your personal data we have stored, and you may withdraw your consent to the use of your data at any time, affecting all future use. All you need to do is to send an e-mail to: email@example.com
Further detail in relation to each of these rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you would like to exercise any of the above rights, please write to:
Shard, 234 – 236 Broadway, Bexleyheath, Kent, DA6 8AS
Data protection and security
Our employees involved in data processing are obliged to confidentiality in the use of personal data. Our data protection measures are continually updated, reflecting technical developments.
Changes To Our Policy
This notice was updated on 18th May 2018.
This policy explains how cookies are used on Shard’s website in general – and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).
We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit. You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE – the mobile version is at http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
Cookies used in this website
We apply cookies on our Website. If you are not interested in the advantages of our cookies, the “Help” function of your browser can help you configure your browser to prevent cookies or delete existing cookies. Also, you can learn how to block all new cookies on your browser and which configuration steps are required to receive a notification about new cookies. Please see the following table for cookies that we currently use on our website:
|Name of Cookie||1st or 3rd party Cookie? If 3rd party: Who is setting it?||Purpose of the Cookie?||What data holds the Cookie?||Is it a session or persistent Cookie?||If persistent, how long is its lifespan?|
|_ ga||3rd party – google-analytics.com||Used to distinguish users.||different values||persistent||2 years|
|_gid||3rd party – google-analytics.com||Related to Google analytics – Used to distinguish users||different values||persistent||2 years|
|FORMASSEMBLY||3rd party – google-analytics.com||different values||persistent|
|_hjClosedSurveyInvites||3rd party – Hotjar-analytics.com||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||different values||session||365 days|
|_hjDonePolls||3rd party – Hotjar-analytics.com||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||different values||Session||365 days|
|_hjMinimizedPolls||3rd party – Hotjar-analytics.com||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||different values||Session||365 days|
|_hjIncludedInSample||3rd party – Hotjar-analytics.com||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||different values||session||365 days|
|_hjDoneTestersWidgets||3rd party – Hotjar-analytics.com||Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||different values||Session||365 days|
|__hjMinimizedTestersWidgets||3rd party – Hotjar-analytics.com||Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||different values||Session||365 days|